Thank you for shopping at US1 Supply.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise your right to cancel, you must inform us of your decision. You may do so by contacting:
In order for the products to be eligible for a return:
Products that do not meet these criteria will not be considered for return.
You are responsible for the cost and risk of returning the products to us. You should send the products to the address specified on the website.
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
For faults or damages to the product upon delivery, you must promptly contact us within 7 days of receipt with details of the product and the defect or damage. You can send the item you consider defective to the address specified on the website.
After receiving the returned product, US1 Supply will fully examine it and notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to it.
Not all products are eligible for returns. Please note that the following products cannot be returned due to their nature:
For any questions regarding the policy or your order, please contact:
Thank you for understanding and for your business with US1 Supply.